Knowledge Management
Make it easy to find.
In large organizations, knowledge doesn’t disappear because people don’t care. It disappears because it’s scattered, undocumented, or trapped in someone’s head. I build practical KM systems that reduce “reinventing the wheel,” protect critical expertise, and make it easier for teams to find what they need and reuse it with confidence.
WHAT I DO
KM strategy, roadmap, & governance
Deliverables that give KM a clear operating model, not a loose set of good intentions.
- KM roadmap (multi-year plan to build maturity across functions)
- KM governance model (roles, ownership, cadence, decision rights)
- Corporate KM directive (how knowledge is created, validated, stored, and reused)
- KM standards and templates (simple guidance so contributions are consistent)
- Use-case intake and prioritization (what we build first, based on business pain points)
KM embedded in real workflows
Deliverables that make knowledge-sharing part of “how work gets done,” not extra work.
- Onboarding knowledge flow (what new people need, where it lives, how it’s maintained)
- Project close-out and lessons learned (capture that doesn’t die in a slide deck)
- Technical standards integration (making the “right way” findable and reusable)
- User-centric KM workflows (processes designed to fit daily operations)
Critical knowledge capture & transfer
Deliverables that reduce expertise risk and keep know-how from walking out the door.
- Critical knowledge map (what knowledge is strategic, who has it, is it documented)
- Critical knowledge gap assessment (what isn’t working and how to fix it)
- Expert interviews and working sessions (turning experience into usable assets)
- Knowledge transfer and continuity plans (especially for succession/retirement risk)
- Packaged know-how (guides, playbooks, learning assets, coaching supports)
Knowledge platforms & reusable assets
Deliverables that make “answers” fast to find and easy to apply.
- KM hub / digital platform structure (where knowledge lives and how people navigate it)
- Playbooks and guides (repeatable steps teams can reuse)
- Learning modules (packaged knowledge that supports capability building)
- AI agents for user support (where appropriate, to reduce friction and speed answers)
Communities of Practice & peer learning
Deliverables that keep knowledge moving across sites, roles, and functions.
- Communities of Practice (launching and running CoPs that people actually use)
- Peer exchanges (structured sharing formats across teams/locations)
- “Ask the expert” sessions (easy access to expertise, without gatekeeping)
- Community playbook (roles, norms, prompts, and facilitation structure)
KM enablement, adoption, and measurement
Deliverables that help people understand the value of KM, contribute with less friction, and stick with it over time.
- Capability-building sessions (for leaders and practitioners; practical and behavior-based)
- Leader and contributor toolkits (simple guidance that turns standards into action)
- KM storytelling and success stories (showing “this helped” in real terms)
- Internal social amplification (highlighting peer-sharing moments to normalize reuse)
- Platform analytics and improvement loop (monitor user experience, learn, iterate)
related use cases
Cinthia Blanchard 